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Black Hawk – Voluntary Recall of 9 Batches for Product Manufactured Between August and November 2019

January 16, 2020

MASTERPET

Black Hawk – Voluntary Recall of 9 Batches for Product Manufactured Between August and November 2019
The quality of our products and the health of pets is paramount. As part of our ongoing quality control processes, we have discovered an issue with specific batches of Black Hawk that were manufactured last year, resulting in mould developing in some batches of our products.
Our supply partner has informed us that during their manufacturing process there have been non-conforming products that are out of our manufacturing specifications. This breakdown in process allowed for a higher than normal moisture level to be present in the final kibble and after the product has been packaged this has allowed mould to develop in some bags.
We have identified the batches that have been affected and can confirm that it impacts the products and best before dates listed on the following page.
We have made the decision to VOLUNTARILY AND IMMEDIATELY RECALL all the listed products from the market to ensure that we can deliver on the quality expectations of our Black Hawk customers and their pets.
Required actions;
1. If your product matches the disclosed best before dates, stop feeding it to your pet immediately.
2. Return the product to your place of purchase, where your retailer will provide you with a replacement bag of food.
If your dog has consumed product from these batches, it is likely that they will not be impacted. However, should your dog show any signs of illness such as diarrhoea or vomiting, we recommend you contact your vet and notify us through our customer service team.
To date we have had no reports of illness in any animals and if product is affected the mould is obvious to consumers and pet parents. If you have any further questions or concerns, please contact us by phone on 0800 738 546 or via email customer.service@masterpet.com you can also visit our website where you will find further details at www.blackhawkpetcare.co.nz
We thank you for your support and understanding.
Kind regards,
Grant Viney
Executive General Manager
www.masterpet.com

Food for Voluntary Recall:

Black Hawk Adult Chicken and Rice 3kg
Best Before Dates : 3/2/21, 4/2/21, 5/2/21, 6/2/21, 17/2/21, 17/4/21, 18/5/21

Black Hawk Adult Chicken and Rice 10kg
Best Before Dates: 2/2/21, 3/2/21, 4/2/21, 5/2/21, 6/2/21, 17/2/21, 18/2/21, 19/2/21, 20/2/21, 14/4/21, 15/4/21, 16/4/21, 18/5/21, 19/5/21

Black Hawk Adult Chicken and Rice 20kg
Best Before Dates: 2/2/21, 3/2/21, 4/2/21, 5/2/21, 6/2/21, 17/2/21, 18/2/21, 19/2/21, 20/2/21, 14/4/21, 15/4/21, 16/4/21, 17/4/21, 16/5/21, 17/5/21, 18/5/21, 19/5/21

Black Hawk Adult Lamb and Rice 3kg
Best Before Dates: 10/4/21

Black Hawk Adult Lamb and Rice 10kg
Best Before Dates: 5/4/21, 6/4/21, 7/4/21, 8/4/21, 9/4/21, 10/4/21, 11/4/21

Black Hawk Adult Lamb and Rice 20kg
Best Before Dates: 4/4/21, 5/4/21

Black Hawk Adult Large Breed Chicken and Rice 20kg
Best Before Dates: 3/3/21, 4/3/21, 1/4/21, 26/4/21, 27/4/21, 28/4/21,23/5/21,24/5/21, 25/5/21

Black Hawk Puppy Large Breed Chicken and Rice 20kg
Best Before Dates:13/2/21, 14/2/21, 15/2/21

Black Hawk Fish and Potato 20kg

Best Before Dates: 19.4.21, 6.5.21, 23.5.21

Black Hawk Fish and Potato 10kg
Best Before Dates: 21.4.21, 7.5.21

Black Hawk Fish and Potato 3kg
Best Before Dates: 11.5.21, 26.5.21