REPEAT PRESCRIPTIONS ** Changes to legislation **
REPEAT PRESCRIPTIONS ** Changes to legislation **
June 13, 2024
Due to changes in legislation around the dispensing of restricted veterinary medicines, we have had to implement changes in the way we dispense our repeat medications to our pet owners.
We will now strictly require 24 hours’ notice to pick up repeat medications.
It would be much appreciated if you could please take this into consideration by phoning (07 888 8197) or emailing (small@matavet.co.nz) at least one day in advance with your pet’s medication requirements.
We do not want you to be disappointed when we are unable to fill your script immediately, so please ensure you plan ahead of time.
Are your pets vaccinations up to date for the summer holidays?
October 8, 2023
This is just a timely reminder that if you are planning to put your pets into kennels or catteries over the summer holidays, it is a good idea to check their vaccination books now to make sure their vaccinations are up to date. In some instances, if the vaccination has lapsed by more than a few weeks, we may need to give 2 lots of vaccinations 1 month apart. We would hate to see this left too late and potentially interfere with your pet’s ability to go to the kennels or cattery.
Please don’t hesitate to contact us at the clinic if you do not have your vaccination book but need to check your pet’s vaccination status.
Proud to again pass our recent BEST PRACTICE audit
February 27, 2023
MVS Small Animals has been a BESTPRACTICE Accredited Practice since 2012.
The NZ Veterinary Association BESTPRACTICE Scheme is a voluntary accreditation programme for Vet Clinics in NZ and promotes a high standard of professionalism and service.
Our practice is audited by an independent auditor every 2 years. This programme focuses on ongoing evaluation of practice protocols for maintaining a high level of excellence in surgical, medical, diagnostic and nursing fields.
Thanks to our great team, for achieving and being part of this fantastic recognition from the NZ Veterinary Association.
Farewell Dr Alex
February 9, 2023
Patient: Augustus
December 5, 2022
Patient: Oscar
September 20, 2022
Patient Pablo
August 15, 2022
Cute little Pablo came into the clinic for a checkup as he had suddenly started a hacking cough and clearing his throat.
These symptoms can be due to many different things. Pablo had not responded to anti-inflammatory medication prescribed, so we decided to do a little more investigation and gave Pablo a short general anesthetic. This allowed us to have a close look at the back of the throat and a little way into the nasopharynx (where the back of the nasal passages joins to the back of the throat). Using a retractor, we could look a little way behind the soft palate and noticed a tip of a grass blade peeking out!
We were able to remove the grass blade gently – it was much larger than expected. Such a long blade of grass hiding in the nasopharynx of a tiny puppy- no wonder he was coughing and snorting!
Foreign material becoming stuck in the nasopharynx can sometimes happen- a pet may eat then vomit grass or insects, which then get stuck behind the soft palate rather than coming out of the mouth. Symptoms can include retching, gagging, or coughing. Sometimes the symptoms are more noticeable when the pet is eating and swallowing.
We can often find the foreign material by having a look right at the back of the mouth under general anesthesia. Sometimes more advanced imaging such as endoscopy (using a little camera) or a CT scan to look deeper into the nasopharynx is required.
Have a look through the photos to see the blade of grass in the mouth and its size when removed.
For those interested, Pablo’s breed is a Griffon.
Visiting us under Level Red of the COVID protection framework:
February 9, 2022
We are doing our very best to continue to provide excellent care and services to you and your pets.
It is however becoming increasingly important that we do everything we can to limit potential exposure of COVID to our clients and within our staff.
If a Covid case should occur within our staff, we run the risk of being unable to open and therefore being unable to offer any of our services (including emergencies) for an ongoing period of time.
It is for this reason we ask you to please understand why we are so strict with our rules.
Please remember:
- Scan in on arrival.
- Always wear a mask.
- Phone or email ahead to order medications to minimise time in the clinic.
- Vaccine pass required to enter consultation rooms.
- Only one client per consultation (unless exceptional circumstances).
- If there are too many people in the clinic, we may ask you to wait outside.
- Please be aware how close you are to others and staff.
- If you are feeling unwell, coughing, sneezing or fever – please reschedule your appointment.
Thank you for supporting us as we navigate through these difficult times, we understand this can all seem very impersonal but please trust we are doing our very best to protect everyone and ensure we can continue to operate.
Take care
The MVS Small Animal Team
Covid-19 Level 2
September 7, 2021
From Wednesday 8th September our doors will be open again and you and your pets are able to visit.
We would just like to remind you of what our services will look like to ensure we all stay safe:
Masks are to be worn at all times in the clinic. Please keep over 2 metres from all staff and other clients.
QR code scanning or signing the contact register is compulsory.
Please don’t be offended when we ask you screening questions about illness or COVID contact
Please do not come to the clinic if you are feeling sick or unwell
Veterinary Care
- Please phone ahead to make a booking for all veterinary appointments.
- When you arrive please phone from the carpark.
- Please wait in the car until instructed to come in for your appointment.
- Ideally only one person per consult.
- Please remain 2 metres away from the veterinarian in consult unless otherwise advised.
Shop sales
- Please enter the shop only if you can reasonably see you are able stay 2 metres from other clients who are already in the shop.
- Contactless pick up can be arranged on request.
Prescriptions
- Please continue to use small@matavet.co.nz to request prescriptions, we will contact you to confirm when your prescription has been dispensed.
Thank you in advance for following these protocols to help keep us all safe.
We appreciate your continued understanding in these challenging times.
Take care
The Small animal team
MVS Small Animal Veterinary Services Alert Level 4 Extension
August 23, 2021
- Please call ahead for all emergencies, appointments, and medication or product pick up.
- The clinic is NOT OPEN to the public.
- You will be given a specific time for pet drop off or product pick up.
- Please wear a mask.
- Please scan in.
- Emergencies : Unwell and injured pets – 24 hours 7 days a week.
- Non Emergency Service: Including any problem that would compromise animal wellbeing if not seen, ongoing case management, post op checks, euthanasia.
- Prescriptions: Please email small@matavet.co.nz or phone the clinic on 078888197 to request a prescription. Please allow 48 hours notice.
- Food, Flea and Worm Treatment: These can be ordered preferably via email. Please remember to order as normal, we do not have any stock supply issues.
- NOTE: If your pet needs to be seen you will be provided a time to visit the clinic. Please arrive in the car park and call us from your car with your car registration number and then wait in your car, we will direct you from there. Ensure you maintain a 2m distance from person to person. Pets will be taken from their owners to be examined and treated by Veterinary Staff.
The Small Animal Team.