Matamata Veterinary Services | Latest News

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Covid-19 Alert Level 2. How will this look at MVS Farm?

September 7, 2021

The Government have announced that our region will be going to Alert Level 2 from 11.59pm Tuesday 7 September 2021. On that basis, we would just like to remind clients of how this will best work from our business’s perspective.

The Shop

To minimise shop traffic, we encourage clients to continue using the outside pick up system currently in operation, as it reduces unnecessary contact of both MVS Staff and clients wanting to maintain the extra level of social distancing.

  1. The retail area will now be open through the front doors only. Side doors will remain closed to assist with limiting through traffic
  2. Masks are to be worn in the shop at all times and clients are to maintain a 2m distance between staff and one another while in the building
  3. There will be a table set up near the door way with a QR code to scan and a register for those people without the ability to scan the code.

It is mandatory that everybody collecting supplies from the outside system or entering the premises either scans the QR code or manually records their visit in the register on arrival. Hand sanitiser will be available at this point, please use it

4. We ask clients to use only the farm retail/dispensary area to obtain supplies from that area and refrain from walking into the small animal area.

5. Likewise if clients if need pet supplies, please use the small animal entrance. This is to minimise foot traffic through the clinic.


On Farm

  1.  Please ensure our Vets and Techs have sufficient space of >2m between them and you when attending calls.
  2. If there is risk of this not being possible (as there often is with needing to help to restrain animals) please wear a face mask.
  3. Please inform us if any of your farm staff or family members have cold or flu symptoms, or are currently isolating/awaiting COVID test results.

Our aim, as it has been throughout this latest Lockdown, is to continue to provide valued clients and their animals uninterrupted access to veterinary services and products. By following the guidelines above, we are giving ourselves the best possible chance of continuing to do so.

Thanks again for all of your support throughout this. It is hugely appreciated.