Matamata Veterinary Services | Latest News

Latest News

Lockdown protocols and information

March 31, 2020

As we all get used to life in lockdown, we thought we would give you some guidance if your pet becomes unwell.

All EMERGENCIES contact us as normal 24/7 on 07 888 8197
Any queries about unwell pets, injuries, repeat prescriptions or products
you can email us on,
or call the clinic on 07 888 8197

A few general First Aid hints for your pet: 

  • Breathing problems can be serious. Please phone us if your pet has a consistently increased rate of breathing, or a change in breathing pattern. Remember that dogs will pant if they are hot, stressed or excited. A cat panting is more serious.
  • Vomiting occurs from time to time in animals. They will eat stuff from the garden, bird poop etc, but if it occurs more than 3 times in a 12-hour period, or your pet is not eating, or is lethargic please phone us.
  • Diarrhoea is distressing and uncomfortable, but many cases can be dealt with at home as long as your pet is active and eating well.  Feed bland food  rice/egg white +/- chicken in small frequent meals throughout the day .  If diarrhoea persists, please phone us.
  • If you think your pet has a wound, cut the hair around it and clean the wound.  Water is good, and you can add ¼ teaspoon of salt to a cup of boiled water to make a rough saline solution – DO NOT USE Dettol, Savlon, or hand sanitiser on your dog or cat. Animal skin is different. Animal shampoo is an option if well diluted.
  • Any lumps or bumps can wait unless they are growing quickly (daily), or are otherwise causing your pet to be unwell
  • Missing the odd meal can be the norm for some pets but extended periods of inappetance, especially if they are quiet, or have vomiting and diarrhoea might suggest a possible issue. Please phone us. If your animal is not eating please monitor their water intake as it will help us if the situation continues.

DO NOT GIVE left overs!! In these difficult times we may be tempted to try and save on pet food by giving left overs, but many of these can be toxic or cause vomiting or diarrhoea for your pets.


Don’t be surprised if during the lock down period we meet you like this at the front door (Dr Susan Murray pictured right)

To protect ourselves and ensure we can continue to provide your pets with the care they need, we are taking every precaution we can.

Please don’t be offended if your pet needs to be seen and we ask you questions about possible COVID-19 exposure, if you are self isolating, or if you are unwell.

When you have a prearranged appointment we will meet you in the carpark and take your pet inside for their exam (you don’t even need to get out of the car).

This means we can all stay safely in our bubble.

Please be patient with our services and understand we are trying to do everything to help in these trying times.

Thank you